Koninklijke Nedschroef Holding BV to improve service management

axiosKoninklijke Nedschroef Holding BV, the leading supplier of automotive fasteners with over 120 years of engagement in the automotive industry has chosen Assyst, the leading IT Service Management solution from Axios Systems to consolidate their service management.

Headquartered in Helmond, The Netherlands, Nedschroef purchased assyst as a software-as-a-service (SaaS) platform including password reset and mobile functionality as part of a two-phase implementation process to be completed in August.

Previously, Nedschroef had used independent service management processes (ticketing systems) across each of its offices. However, they found that in order to achieve its aims of centralizing efforts and facilitating the concepts of self-service and continual service improvement, a new solution was required.

Hans Smits, Group IT Project Leader of Nedschroef believes that assyst enables the Nedschroef Group to realize its strategic goals.
He said: “The implementation of assyst enables us to consolidate service management into a centralized tool that will be accessible to all appropriate staff and that improves the provisioning of services to our customer base. With Axios, we expect to improve service management across the organization, this will help to drive a key objective of the IT department “IT Happiness; Assyst allows us to measure performance with their reporting functionality and allows us to send surveys on a regular basis.”

Smits also expects service management playing a larger role within non-IT departments in the future while also increasing IT’s presence across the Nedschroef Group.

Tasos Symeonides, CEO of Axios Systems said: “We are delighted that Nedschroef has chosen our leading ITSM solution assyst to further the centralization of their IT operations. As a leader in the ITSM industry, I am confident that we can deliver a more efficient and consolidated service desk for our newest client Nedschroef.”

Wire Tech World © 2024 All Rights Reserved